Privacy Policy

Effective Date: 13/04/2025

This Privacy Policy explains how Mial Prestige Trade Ltd, known as Mial Mind (“we”, “us”, “our”), collects, uses, stores, and protects your personal information when you engage with our therapy services or communicate with us.

We are committed to safeguarding your privacy and handling your personal data transparently, lawfully, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Mial Prestige Trade Ltd
Known as : Mial Mind
Company Number: 14767336
Registered Address: 519 Lincoln Road, Peterborough, England, PE1 2PB
Contact Email: info@mialmind.com
Data Controller: Mial Prestige Trade Ltd

2. What Information We Collect

We may collect and process the following types of personal data:

a. Personal Identification Information:

  • Name

  • Date of birth

  • Contact details (email address, phone number)

b. Health & Therapy-Related Information:

  • Mental health history

  • Session notes

  • Medical or psychological assessments

  • Emergency contact information

c. Technical Data:

  • Email communications

  • Website usage data (if applicable)

3. How We Collect Your Data

We collect data:

  • Directly from you via email, intake forms, and during therapy sessions.

  • From third parties (with your explicit consent), such as referrals from medical professionals.

  • Through our website (if applicable), including cookies and analytics tools.

4. Why We Collect Your Data

We collect and use your data for the following purposes:

  • To provide you with safe, effective therapy services.

  • To assess and support your mental health needs.

  • To communicate with you about appointments or changes to services.

  • To comply with legal or professional obligations.

5. Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data.

  • Contract: Processing is necessary for the performance of a contract with you.

  • Legal Obligation: We are required by law to retain certain information.

  • Vital Interests or Safeguarding: Where there is a risk of harm to you or others.

  • Legitimate Interests: For the general administration and improvement of our services (only where this does not override your rights and freedoms).

6. Confidentiality

Therapy sessions are strictly confidential. Your data will only be shared in the following circumstances:

  • With your explicit consent.

  • If there is a risk of serious harm to you or someone else.

  • Where we are legally required (e.g. court order, safeguarding concerns).

  • With relevant health professionals, only if required and with your agreement.

7. How We Store and Protect Your Data

  • All personal data is stored securely in encrypted, password-protected systems.

  • Paper records (if used) are stored in locked, secure storage.

  • We regularly review our data protection procedures to ensure compliance.

8. How Long We Keep Your Data

We retain your data only as long as necessary for the purpose for which it was collected. Typically, therapy records are kept for 7 years after the end of your last session, in line with professional and legal standards. After this period, your data will be securely deleted or destroyed.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (in certain circumstances).

  • Restrict or object to processing of your data.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@mialmind.com.

10. Cookies and Website Use (if applicable)

If you use our website, we may collect limited information using cookies or analytics tools to improve the user experience. You will be informed of this via a cookie notice and can opt out where applicable.

11. Third-Party Services

We do not sell, trade, or rent your personal data. In limited cases, we may use third-party service providers (e.g. secure storage platforms or practice management systems) who process your data on our behalf under strict confidentiality agreements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website (if applicable), or sent to you directly. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact:

Mial Mind
Email: info@mialmind.com
Address: 519 Lincoln Road, Peterborough, England, PE1 2PB

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Mial Prestige Trade Ltd
Known as Mial Mind
Company No. 14767336