Terms of Service

Effective Date: 13/04/2025

Welcome to Mial Mind. These Terms of Service ("Terms") govern your access to and use of the services provided by Mial Prestige Trade Ltd, known as Mial Mind (“we”, “us”, “our”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Company Name: Mial Prestige Trade Ltd
Known As: Mial Mind
Company Number: 14767336
Registered Address: 519 Lincoln Road, Peterborough, England, PE1 2PB
Contact Email: info@mialmind.com

2. Services

Mial Mind provides private therapy and mental health support services. These may include one-to-one therapy sessions, psychological assessments, counselling, and related mental wellness services.

All services are provided by qualified professionals and are subject to professional standards and ethical guidelines as required by law and governing bodies.

3. Eligibility

You must be at least 18 years old to access our services. By using our services, you confirm that you are legally able to enter into a binding contract and meet the age requirement.

4. Booking and Cancellations

  • Appointments are made via email communication and confirmed upon agreement by both parties.

  • You must notify us at least 24 hours in advance to cancel or reschedule an appointment.

  • Failure to cancel with sufficient notice may result in a cancellation fee or forfeiture of the session fee.

5. Payments

All fees will be communicated clearly prior to the booking of any session. Payments must be made in accordance with the terms provided at the time of booking. We reserve the right to refuse future service in the event of non-payment or no sessions on account.

6. Confidentiality

All therapy sessions are confidential, and we take your privacy seriously. However, confidentiality may be breached in the following situations:

  • If we believe there is a serious risk of harm to you or others.

  • If we are required by law or court order.

  • If there is a safeguarding concern involving a child or vulnerable adult.

Please see our Privacy Policy for more details on how we handle your personal data.

7. Disclaimer

Our services are not a substitute for emergency medical or psychiatric care. If you are in crisis or experiencing an emergency, please contact emergency services or go to your nearest hospital.

We do not guarantee outcomes or specific results from therapy, as each individual's experience and progress may vary.

8. Limitation of Liability

To the fullest extent permitted by law, Mial Mind shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of your use or inability to use our services.

9. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes will become effective once posted on our website or communicated to you directly. Your continued use of our services indicates your acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

11. Contact

For any questions or concerns regarding these Terms, please contact us at:

Email: info@mialmind.com
Address: 519 Lincoln Road, Peterborough, England, PE1 2PB

Mial Prestige Trade Ltd
Known as Mial Mind
Company No. 14767336